Terms & Conditions

1. About these terms

These terms apply to your use of hashtagmonk.com and to services provided by Hashtag Monk, Delhi, India. By using our website or working with us, you agree to them. If your signed proposal or quote says something different, the proposal applies.

2. Our services

We offer website design, website development, SEO (including AEO and GEO), content creation and white-label services for agencies. The scope, deliverables, timeline and price of each project are agreed in writing before work begins.

3. Quotes and payments

• Quotes are valid for 30 days unless stated otherwise.
• Projects start once the advance payment in your proposal is received. The balance is paid at the milestones agreed in the proposal.
• Prices are exclusive of applicable taxes. International clients are billed in the currency agreed in the proposal.
• Monthly services, such as SEO or maintenance, are billed in advance and can be cancelled with 30 days' written notice.
• If a payment is overdue, we may pause work until it is cleared.

4. What we need from you

To keep your project on time, we need your content, feedback and any account access when they are due. You confirm that you own or have permission to use every logo, image, text and file you send us. Delays in receiving these may move the timeline.

5. Revisions and changes

Your proposal includes a set number of revision rounds. New features, extra pages or work outside the agreed scope will be quoted separately before we start them.

6. Ownership of the work

Once you have paid in full, you own the final website design and the content we create for you. We keep ownership of our own pre-existing code, tools and methods, and you receive a licence to use them as part of your website. Third-party themes, plugins, fonts and images stay under their own licences. We may show finished work in our portfolio unless you ask us not to, and we never do so for white-label projects.

7. Hosting, domains and third-party tools

Wherever possible, domains, hosting and paid tools are registered in your name. We are not responsible for downtime, price changes or policy changes made by third-party providers.

8. SEO, AEO and GEO results

Search engines and AI tools are controlled by other companies, so no one can honestly guarantee specific rankings, traffic or AI mentions. We guarantee the quality of our work, clear reporting and a strategy built on proven practices.

9. White-label work for agencies

When we work white-label, we work under your brand, keep the relationship confidential and do not contact your clients directly unless you ask us to.

10. Confidentiality

Both of us agree to keep private any confidential business information shared during the project, and to use it only for the work we are doing together.

11. Support after launch

The support or bug-fix period included with your project is set out in your proposal. Support after that period is available as a paid maintenance plan or billed by the hour.

12. Limitation of liability

As far as the law allows, our total liability for any claim is limited to the amount you paid us for the specific service in the three months before the claim. We are not liable for indirect losses such as lost profits, lost data or business interruption.

13. Using this website

The content on this website is for general information. Please do not copy our design, text or images without permission, or misuse the website in any way. Links to other websites are provided for convenience, and we are not responsible for their content.

14. Ending a project

Either of us can end a project with written notice. You will pay for the work completed up to that date, and we will hand over everything that has been paid for.

15. Governing law and contact

These terms are governed by the laws of India, and any dispute will be handled by the courts in Delhi. We may update these terms from time to time; the date at the top shows the latest version. Questions? Email hemant@hashtagmonk.com or call +91 93191 27017.