Privacy Policy

1. Who we are

Hashtag Monk is a web design, development and SEO studio based in Delhi, India. This policy explains how we handle personal data when you visit hashtagmonk.com, contact us or work with us. For any privacy question, email hemant@hashtagmonk.com or call +91 93191 27017.

2. Information we collect

• Details you send us. Your name, email, phone or WhatsApp number, company or website, the service you need, your budget range and your project message, when you fill in our contact form.
• Conversations. Messages, calls and emails when you reach us on WhatsApp, phone or email.
• Project material. Content, files, logos and account access you share with us while we work on your project.
• Technical data. Basic information such as IP address, browser type and pages visited, recorded by our hosting and security systems to keep the website safe and fast.

3. How we use it

• To reply to your enquiry and prepare a quote.
• To plan, build, launch and support your project.
• To send project updates, invoices and important notices.
• To keep our website secure and working properly.
• To meet legal, tax and accounting requirements.

We do not sell, rent or trade your personal data, and we do not add you to marketing lists without your permission.

4. Why we are allowed to use it

We process your data with your consent (for example, when you tick the consent box on our form), to carry out a project you have asked for, and to meet our legal obligations. We follow India's Digital Personal Data Protection Act, 2023. You can withdraw your consent at any time by emailing us.

5. Cookies

Our website only uses cookies that are needed for it to work and stay secure. We do not use advertising cookies. If we add analytics tools in the future, we will update this policy and ask for your consent where required.

6. Who we share it with

We only share data with trusted service providers who help us run our business, such as our website hosting provider and the email and messaging services we use, and only as much as they need. When we work white-label for an agency, any end-client data is handled on the agency's instructions and kept confidential. We may also share data if the law requires it.

7. How long we keep it

We keep enquiries for up to 24 months so we can refer back to past conversations. Project records and invoices are kept for as long as Indian tax and accounting laws require. Account logins you share for a project are removed or handed back once the work is complete.

8. Keeping it safe

We use reasonable measures to protect your data, including a secure (SSL) website, limited access and strong passwords. No method of storing or sending data online is 100% secure, but we take care to keep your information protected.

9. Your rights

You can ask us to show you the personal data we hold about you, correct it, delete it or stop using it, and you can raise a complaint with us. Email hemant@hashtagmonk.com and we will respond within 30 days.

10. Clients outside India

We work with businesses around the world. Your data is mainly handled in India and may also be processed by our service providers in other countries, always with the same level of care described here.

11. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18.

12. Changes and contact

We may update this policy from time to time, and the date at the top will always show the latest version. For questions or complaints, contact our grievance officer, Hemant Yadav, at hemant@hashtagmonk.com or +91 93191 27017.